Customer Service and Support Portal FreshDesk User Manual

This manual guides you through the use of the Customer Support Service platform provided by Pegaso Tecnología, describing the most important aspects of each of the available sections, in order to use the platform in the easiest way possible. 

Pegaso Tecnología provides an online customer support platform, which has the necessary tools to serve customers through multiple channels, in this case through the Ticket system. It was conceived with the objective of providing our clients with the best and fastest service.

This tool does not replace the means of contact that we already have as implementer to report events, through the e-mail mesadeservicio@pegasotecnologia.com and our telephone line. +52(55).5980.8674 and 01800.099.5678